Shipping policy

Shipping Policy

Thank you for shopping with The Smart Shop. This Shipping Policy outlines how orders are processed, shipped, and delivered. We aim to make your shopping experience smooth and transparent.

1. Order Processing Time

All orders are processed within 3-5 days after payment confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).

  • Orders placed after business hours may be processed on the next business day.

  • During peak periods such as sales or holidays, processing times may be slightly longer.

Once your order has been processed, it will be shipped using our available shipping partners.

2. Shipping Methods Available

We work with reliable courier partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping

  • Cash on Delivery (COD)

The shipping method used will depend on your location and product availability.

3. Delivery Timeframes

Estimated delivery times vary depending on your location.

Typical delivery timelines:

  • Metro cities: 3-5 BUSINESS DAYS

  • Other cities and towns: 4-7 BUSINESS DAYS

  • Remote locations: 7–10 BUSINESS DAYS

Please note that delivery timelines are estimates and may vary due to courier operations or external factors.

4. Shipping Costs

Shipping costs are calculated at checkout.

Shipping charges may vary based on:

  • Delivery location

  • Order value

  • Weight or size of the product

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message containing:

  • Tracking number

  • Courier partner details

  • Tracking link

You can use this information to track the status of your delivery.

If you do not receive tracking details within 7 days, please contact us.

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Incorrect shipping addresses

  • Unforeseen logistical issues

If your package is delayed beyond the expected delivery timeframe, please contact us at thesmartshop.co.in@gmail.com and we will assist you.

If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 DAYS of delivery.

When contacting us, please include:

  • Your order number

  • Photos of the damaged package (if applicable)

  • A brief description of the issue

We will work with our courier partner to resolve the issue as quickly as possible.

8. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Business Name: The Smart Shop
Email: thesmartshop.co.in@gmail.com
Location: New Delhi
Customer Support Hours: Mon-Sat

We are always happy to assist you.